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Where is our jewellery made?Our jewellery is made in our world class design studio in the heart of London’s Hatton Garden.
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What sort of diamonds do you use?Our diamonds are commercially white or above.
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Where can I see the jewellery in person?We are happy for customers to visit our office in Hatton Garden where you can personally view the jewellery. We do require the order to either be a bespoke piece of jewellery or be £1,000 or higher for a personal appointment.
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What packaging do you use?Our jewellery is made from precious, timeless metals and stones and can be passed through generations without loss of value or beauty, so without harming the environment we have also chosen eco-friendly recycling packaging to complement your jewellery.
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What is your return policy?We offer a 14 day return policy for items bought on our website. The item(s) must not have been worn or have any defects in any way. Item(s) must be in the same condition it was when purchased. We do not offer a return for items that are made to order or on sale.
If you have questions about a particular piece before purchasing, please email us and we will answer any questions you may have.
Items that have been used or altered will not be accepted for any return including for store credit or an exchange.
To initiate a return, please print out and fill in our return form and include it in your package. Please remember to include your original receipt.
Please allow 5 – 7 days to process and refund your return.
Customers are responsible for all return shipping costs unless the item is damaged or we made a mistake. We recommend shipping all items through an insured and trackable method of shipping.
We are not responsible for lost or damaged parcels and we cannot issue a refund if your order is lost or damaged when it is being returned to us.
We reserve the right to deny a refund if the merchandise returned does not meet our return policy. This does not affect your statutory rights.
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What is your privacy policy?How do we collect information from you?
Here at Lena Cohen, we currently do not collect any information from you directly via our website. Information would only be collected from you when you use our services.
Here at Lena Cohen, we currently do not collect any information from you directly via our website. Information would only be collected from you when you use our services.
What information might we collect from you?
The personal information we might collect from you includes your name, address, telephone number/s and email address.
How do we use your data?
Here at Lena Cohen we use your data solely for contacting you only when providing our services to you.
Who has access to your information?
We do not share any information with third parties or partner companies. Your contact information is available to Lena Cohen solely for us to contact you when you use our services.
Your right to be forgotten
If you wish for your data to be deleted from our records, please contact us at: lenacohenjewellery@gmail.com
How can you access your information?
Should you wish to find out what information we have of yours, object to it’s use, or update your information, you may send a request to: lenacohenjewellery@gmail.com
Cookies
The lenacohen.co.uk website does not currently collect cookie data.
This policy was updated in July 2018
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How do I inquire regarding the price of a custom made piece of jewellery?Please email us with your query
lenacohenjewellery@gmail.com
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What are your privacy / security policies?We collect information about you when you register on our website, place an order, and/or subscribe to our newsletter. When ordering or registering on our site you will be asked to enter your name, e-mail address, postal address, phone number and credit card information. Any of the information we collect from you may be used to improve our website, customer service and promotional emails.
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Do you offer repairs?Yes, in the unlikely event that an item is damaged during delivery, we will offer a free repair service. If the item was damaged due to wear and tear, we offer an affordable repair service. Please contact us with any query.
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Do you offer a warranty?No, we do not offer a warranty on items purchased from us. This does not affect your statutory rights.
