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Where is our jewellery made?Our jewellery is made in our world class design studio in the heart of London’s Hatton Garden.
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What sort of diamonds do you use?Our diamonds are commercially white or above.
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Where can I see the jewellery in person?We are happy for customers to visit our office in Hatton Garden where you can personally view the jewellery. We do require the order to either be a bespoke piece of jewellery or be £1,000 or higher for a personal appointment.
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What you need to know about piercingChoosing jewellery for a first piercing is obviously quite different from shopping for a jewellery suitable for healed piercings. Because body jewellery is worn inside a wound and is in contact with your internal tissues, only certain products are suitable.
The look of the jewellery that is placed in your fresh piercing must be secondary to aspects that affect safety and compatibility with your body. The size, style, material, and quality of the initial piece of jewellery all affect your ability to heal.
Remember that the piercing location is fixed, but the jewellery can be changed after you have successfully healed. Consider this brochure “Jewelry For Initial Piercings” from Association of Professional Piercers when selecting body jewellery for a new piercing:
After your piercing has healed, you have countless options to replace your jewellery when all of the following conditions are met:
• It is not tender
• The minimum initial healing time has passed
•Your piercing is no longer secreting and getting crusty
Here is some information from Association of Professional Piercers when you are ready to get your jewellery for healed piercing:
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How to remove screw back earringsWhen you’re ready to remove the earring, you will need to use both of your hands. Make sure to hold on to the front of the earring, so it doesn’t get lost. Now, grab the other end in a similar way. Twist in the appropriate direction, until the backing is completely freed.
When twisting the screw back please make sure that it is tightened up to the full stop and doesn’t loosen freely at the end of the earring.
Be careful to avoid dropping or banging as physical impacts can result in damage!
Please note that the piercings are very robust but small in size. Try to always hold the earring with both hands and take it off and put it on in a place where, if it falls, you can find it.
Leave the jewellery at home when going swimming. Sweat, salt and chlorine water all damage the jewellery. Soap can also leave a film which makes the metal seem dull.
5 useful tips when to go jewellery-free:
- Going swimming – No matter if you are going swimming in a sea or in a pool, leave the jewellery at home. Sweat, salt and chlorine water all damage the jewellery.
- Putting on sunscreen – Applying sunscreen means that your jewellery will get at least one coat of it, which will kill its shine and make it dewy.
- On direct sun – Exposure to the direct sun rays damages the jewellery, making it look bleached.
- In cold water – Cold water makes the fingers shrink, which is the main reason why the rings slip off easily and get lost.
- Doing gardening – Gardening, especially dirt and the rocks damage the jewelry. The abrasives will leave permanent damage.
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What is your return policy?We offer a 14 day return policy for items bought on our website. The item(s) must not have been worn or have any defects in any way. Item(s) must be in the same condition it was when purchased. We do not offer a return for items that are made to order or on sale.
If you have questions about a particular piece before purchasing, please email us and we will answer any questions you may have.
Items that have been used or altered will not be accepted for any return including for store credit or an exchange.
To initiate a return, please print out and fill in our return form and include it in your package. Please remember to include your original receipt.
Please allow 5 – 7 days to process and refund your return.
Customers are responsible for all return shipping costs unless the item is damaged or we made a mistake. We recommend shipping all items through an insured and trackable method of shipping.
We are not responsible for lost or damaged parcels and we cannot issue a refund if your order is lost or damaged when it is being returned to us.
We reserve the right to deny a refund if the merchandise returned does not meet our return policy. This does not affect your statutory rights.
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What is your privacy policy?How do we collect information from you?
Here at Lena Cohen, we currently do not collect any information from you directly via our website. Information would only be collected from you when you use our services.
Here at Lena Cohen, we currently do not collect any information from you directly via our website. Information would only be collected from you when you use our services.
What information might we collect from you?
The personal information we might collect from you includes your name, address, telephone number/s and email address.
How do we use your data?
Here at Lena Cohen we use your data solely for contacting you only when providing our services to you.
Who has access to your information?
We do not share any information with third parties or partner companies. Your contact information is available to Lena Cohen solely for us to contact you when you use our services.
Your right to be forgotten
If you wish for your data to be deleted from our records, please contact us at: lenacohenjewellery@gmail.com
How can you access your information?
Should you wish to find out what information we have of yours, object to it’s use, or update your information, you may send a request to: lenacohenjewellery@gmail.com
Cookies
The lenacohen.co.uk website does not currently collect cookie data.
This policy was updated in July 2018
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How do I inquire regarding the price of a custom made piece of jewellery?Please email us with your query
lenacohenjewellery@gmail.com
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What are your privacy / security policies?We collect information about you when you register on our website, place an order, and/or subscribe to our newsletter. When ordering or registering on our site you will be asked to enter your name, e-mail address, postal address, phone number and credit card information. Any of the information we collect from you may be used to improve our website, customer service and promotional emails.
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Do you offer repairs?Yes, in the unlikely event that an item is damaged during delivery, we will offer a free repair service. If the item was damaged due to wear and tear, we offer an affordable repair service. Please contact us with any query.
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Do you offer a warranty?No, we do not offer a warranty on items purchased from us. This does not affect your statutory rights.
